To get started, try removing and reinstalling the usual a Skype, to see if this fixes the problem.
Before uninstalling, we recommend that you create a backup copy of the history file Skype, so you can restore it later.
To remove and then reinstall a Skype, do the following:
- Quit Skype and make sure the program is closed.
- To do this, on the keyboard, press Windows and R key to open the “Run”.
- Type appwiz.cpl, and click “OK”.
- In the list that appears find Skype, click the item, right-click and select Delete.
Note. If you can not find Skype in the list of installed programs, follow these instructions.
- Download and install the latest version of Skype.
If, after simply removing and reinstalling the problem persists, you can completely remove and then reinstall Skype for Windows desktop by following the instructions below. Please note that a complete removal of Skype as account settings and chat history can be deleted.
After reinstalling Skype settings of your firewall may be irrelevant. This can affect the voice quality. To avoid this, you can update your firewall settings.